We take chargebacks seriously. If you submit a chargeback alleging your order was not shipped and our records show otherwise, we will notify Shopify and dispute the claim. If the chargeback is determined to be fraudulent, a $100 administrative fraud fee will be charged. If you think this may be a mistake, please reach out to our support team with your order number and we’ll resolve it as quickly as possible- CONTRLCHAOS TEAM